Find quick answers to your account questions below.
To view or make changes to your order or account click the "My Account" link above.
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
I received the wrong product.
Shipping and Returns
How do I select my shipping choice and how much is shipping?
What is your Return Policy and how do I return an item?
Why did CSI discontinue the $12.00 flat rate shipping option for Ready-to-Drink?
Do you ship to my country?
When will my order ship?
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
What are my payment choices?
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I navigate the site?
How do I use a coupon?
Product Questions
Frequently Asked Questions (FAQ's) on Products
Additional Support
How do I contact you?